Hospitality at its best!

Our Front Desk is at your service 24 hours a day. A team of 8 charming and most helpful employees daily care about offering you an exceptional standard of customer care. They are really doing everything possible to ensure you an extremely pleasant, welcoming, polite and friendly 1st class service.

Front Desk has several responsibilities, such as:

• Meet and greet service
• Check-in Service
• Luggage Assistance if you need any
• Concierge Service (city information, reservations for concerts / restaurants / taxi service / travel arrangements / ...)
• Currency Exchange Service (Pound Sterling and US Dollars)
• Stamps
• Internet Kiosk Management
• Fax Service
• Photocopy Service
• Medical Assistance (if you need a doctor or a dentist in case of emergency)
• Check-out Service
• Handling Individual Reservations (Meeting & Group Requests are handled in back office)

If you would like to get in touch with our Reservations Department, please contact us

• Telephone - +32-(0)50-34.05.61
• Fax - +32-(0)50-33.67.90
• E-mail - reservations

Front Office & Reservations Manager

• Mrs. Renée Staelens (e-mail)

Front Office Assistants (Day Shifts)

• Mrs. Marion Vandamme
• Mrs. Heidi Lambrechts
• Mrs. Stefanie Claeys
• Mrs. Lieve Vanhecke