Sales Conditions

Please note that following “Sales Conditions” are an addendum to our “General Sales Conditions”, which are stipulated overleaf on our invoices and can be requested at all times.

1. Optional reservation

A provisional optional reservation can be obtained for a period of a maximum of 30 days after written request. The actual duration of an optional reservation is however considered case by case, taking into account the actual arrival date, among other issues. An option expiry date can always be extended by mutual agreement.

2. Advance payment

An advanced payment (deposit) of 30% of the total value of the services requested is required. The deposit must be transferred to our account 8 weeks prior to the arrival date at the latest, otherwise your reservation will automatically be cancelled.

In case the participants each pay individually, the meeting organiser must provide a guarantee deposit of 30% of the total value of the sevices requested or provide a credit card guarantee of each individual participant. One night charge will be deducted from the credit card in order to guarantee the reservation of each participant.

3. Payment of the balance

Unless otherwise agreed in writing, the balance amount must be settled in full, prior to departure of all participants.

4. Programme details / List of participants / Meeting Room and Food & Beverage requirements

The meeting organisers should forward, in writing, all programme details, a rooming list, all meeting and food and beverage requirements 7 days prior to arrival at the latest.
The client makes lunch and / or dinner time agreements with the hotel. If the client arrives more than 1 hour late, there will be a supplementary cost per additional hour for each restaurant staff member. The supplement corresponds to the effective labour costs.

5. Double reservations

The client will refrain from concluding several agreements with different hotels for one and the same meeting. Non-compliance with this gentleman’s agreement gives the hotel the right to cancel your meeting reservation, without damage compensation.

6. Cancellation conditions

Partial or full cancellation of the number of participants, will oblige us to charge you for the following cancellation cost:

> Cancellation - more than 8 weeks prior to arrival - no charge
> Cancellation - between 8 and 4 weeks prior to arrival - 30% of the total amount due (= deposit)
> Cancellation - between 4 and 2 weeks prior to arrival - 50% of the total amount due
> Cancellation - between 2 and 1 week prior to arrival - 75% of the total amount due
> Cancellation - less than 1 week prior to arrival - 100% of the total amount due